Customer Outreach

The Carema team has travelled the world in search of the finest materials and most conscientious producers of consistent quality throughout our supply chain. We invest this effort to reflect how we think people and animals should be treated and to ensure we are producing the longest wearing, softest feeling wool on the market.  So if, for any reason, you are not satisfied with your purchase or customer experience we want to hear from you. 

Please reach out to us at

Return Policy

If for any reason, other than spite, you wish to return your purchase, customers may return un-damaged and unaltered items within 30 days of purchasing.

Data Collection And Use

To best service our customers by offering personalized outreach we collect customer information. Your privacy is very important to us and may opt out of information collection at any point. You may edit or remove any personal information collected in the process of standard business interactions. If at any time you would like to edit or remove any personal information you can reach out to us at:

By transacting a purchase on this site we collect your personal information i.e.: your name, address, email, and phone number. Non-personal information (IP address, browser data, etc.) is collected by our website service, and is used only for business analytics. Our site uses 3rd party services such as Google Analytics to collect and process data.

We use "cookies" on this site to help us improve your access to our site and identify repeat visitors to our site. The use of a cookie is not linked to any personally identifiable information on our site.

Unless you ask us not to, we may contact you to tell you about new product, special offers and/or changes to this privacy policy.

We reserve the right to disclose customer information as required by law.

Secure Payment

When you submit a payment to us your information is protected both online and offline.

Wherever credit card information is collected that information is encrypted and transmitted securely. The closed lock on the left of your browser confirms this encryption and security.